WegoPay Privacy Policy
Effective Date: 2026-01-27
________________________________________
1. Introduction
WegoPay (“WegoPay”, “we”, “our”, or “us”) is committed to protecting the privacy, confidentiality, accuracy, and security of personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”).
This Privacy Policy describes how WegoPay collects, uses, discloses, stores, and protects personal information when individuals access or use WegoPay’s products, services, websites, applications, payment solutions, and related services.
By using WegoPay services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.
________________________________________
2. Information We Collect
WegoPay may collect personal information and business information necessary to provide payment processing and related services, including:
• Name, date of birth, and identification information• Contact information, including address, telephone number, and email address• Business and merchant information• Government-issued identification documents where required• Banking and payment information• Transaction information and payment activity• Device, browser, IP address, and system usage information• Communications and customer support records• Information required for AML/CTF, sanctions screening, fraud prevention, and regulatory compliance purposes
________________________________________
3. How We Use Information
WegoPay may use personal information for the following purposes:
• To provide payment processing and related services• To verify identity and conduct KYC/KYB procedures• To comply with legal, regulatory, AML/CTF, sanctions, and compliance obligations• To process transactions and provide customer support• To prevent fraud, unauthorized transactions, suspicious activity, or security incidents• To improve system security, reliability, and service quality• To communicate important service, compliance, or account-related information• To maintain records and internal compliance controls
WegoPay limits the collection and use of personal information to what is reasonably necessary for identified business and legal purposes.
________________________________________
4. Consent
WegoPay obtains consent for the collection, use, and disclosure of personal information where required by applicable law.
Consent may be obtained directly, electronically, through account registration, merchant onboarding, service agreements, website interactions, or continued use of WegoPay services.
Individuals may withdraw consent subject to legal, contractual, or regulatory restrictions. Withdrawal of consent may affect WegoPay’s ability to provide certain services.
________________________________________
5. Disclosure of Information
WegoPay may disclose personal information to:
• Payment processors, financial institutions, acquiring partners, and payment networks• Service providers supporting technology, security, compliance, cloud infrastructure, communications, or operational services• Government authorities, regulators, law enforcement agencies, or courts where required by law• AML/CTF, sanctions screening, fraud prevention, or compliance service providers• Professional advisors, auditors, insurers, or legal counsel
WegoPay does not sell personal information to third parties.
________________________________________
6. Data Security
WegoPay maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, misuse, alteration, or destruction.
Security measures may include:
• Access controls and authentication procedures• Encryption and secure communication technologies• Transaction monitoring and fraud detection controls• System security monitoring and logging• Internal security policies and procedures• Restricted access based on business need
While WegoPay implements reasonable safeguards, no method of transmission or storage is completely secure, and WegoPay cannot guarantee absolute security.
________________________________________
7. Data Retention
WegoPay retains personal information only for as long as necessary to fulfill legal, regulatory, business, compliance, and operational purposes, including AML/CTF and recordkeeping obligations.
When personal information is no longer required, WegoPay will securely destroy, anonymize, or de-identify such information where appropriate.
________________________________________
8. Breach Notification
If WegoPay becomes aware of a security breach involving personal information that creates a real risk of significant harm, WegoPay will take reasonable steps in accordance with applicable laws and regulatory requirements, including:
• Investigating and containing the incident• Assessing the scope and impact of the breach• Notifying affected individuals where required• Notifying applicable regulators or authorities where legally required• Maintaining records of reportable breaches as required by law
________________________________________
9. International Transfers
Personal information may be processed, stored, or accessed in jurisdictions outside Canada by WegoPay or its service providers.
Where cross-border transfers occur, WegoPay takes reasonable measures to ensure appropriate protection of personal information in accordance with applicable legal requirements.
________________________________________
10. Cookies and Website Technologies
WegoPay websites or online services may use cookies, analytics tools, and similar technologies to improve functionality, security, user experience, and system performance.
Users may manage browser settings to disable cookies; however, certain website functions may not operate properly if cookies are disabled.
________________________________________
11. Access and Correction Requests
Individuals may request access to their personal information or request corrections to inaccurate or incomplete information, subject to applicable legal or regulatory restrictions.
Requests may be submitted using the contact information provided below.
________________________________________
12. Designated Privacy Officer
WegoPay has designated a Privacy Officer responsible for privacy compliance and privacy-related inquiries.
Privacy Officer Contact Information:
Privacy Officer WegoPay Email: privacy@wegopayglobal.com
For privacy-related questions, complaints, access requests, or concerns regarding personal information handling practices, please contact the Privacy Officer using the information above.
________________________________________
13. Policy Updates
WegoPay may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, technologies, or compliance practices.
The updated version will be published on WegoPay’s website with the revised effective date.
________________________________________
14. Contact Us
If you have questions regarding this Privacy Policy or WegoPay’s privacy practices, please contact:
WegoPayEmail: privacy@wegopayglobal.com
________________________________________
End of Document Write Here...